Customer support is making this post to clarify a specific type of case and our policies regarding that type of case. Recently we have seen a rise in reimbursement requests on the grounds of a conversation spam exploit.

Is this an exploit? No, it is not an exploit and we will not be reimbursing any losses on the grounds of conversation spam.

To clarify this point, this used to be an exploit, but the conditions that caused it to be an exploit were fixed a while ago. In the past a conversation request would generate a popup that would take focus within the game client and would not let you continue to play until you made a decision on the request. However, currently the popup will not lock you out of the rest of the game and it will not grab focus. You can ignore the request and keep playing the game. There is also an option to automatically decline any conversation requests sent your way.

Is conversation spamming allowed? No, it is not.

While conversation spam is not considered an exploit, it IS considered spam. Anyone caught doing this (this includes a large group of people each sending only 1 request) will be warned and, if the behavior does not cease, banned. We encourage everyone who is subjected to conversation spam to file a petition under the GÇ£harassmentGÇ¥ category.

Tl;dr If you are the victim of conversation spam you will not be reimbursed as it is not an exploit, but please do report it as we do take action against the spammers; spamming is not allowed.

This thread made me lose hope in ccp

In fact, while we're on the subject, what makes something an exploit vs. "not allowed"?

As posted earlier in the thread, the claim that it produces significant lag is still under investigation. Right now it is not allowed because it is spam, just like repeatedly EVE mailing someone is spam and not allowed.